Refund policy

The short version: change or cancel within 24 hours for a full refund · you approve photos before finishing · damaged, defective or wrong items are repaired, replaced or refunded at no cost to you · refunds to your original payment method in 3-7 business days.

Cancellations and changes

Every piece is built to your order. You may change or cancel within 24 hours of purchase for a full refund. After production starts we can often still adjust size or finish - contact us and we will tell you what is possible.

Made-to-order pieces

Before finishing, you receive photos of your actual piece for approval - this is your chance to request adjustments. Once you approve and finishing begins, made-to-order furniture and wall art is final sale and cannot be returned for change of mind.

Who pays what

Situation	Cost to you	What you get
Cancelled within 24 hours	Nothing	Full refund
Item arrived damaged or defective	Nothing	Free repair, replacement or full refund
Wrong item shipped	Nothing	Correct item shipped free, or full refund
Order never arrived	Nothing	Free replacement or full refund - your choice
Changed your mind after finishing	-	Final sale (made to order)

Freight damage & defects

Please inspect your delivery on arrival and note any damage on the carrier's delivery receipt. Email us within 7 days of delivery with photos of the packaging and the item; we will repair, replace or refund at no cost to you. Workmanship defects are covered for 12 months.

Natural variation in grain, knots and colour, and minor dimensional variance (up to 1 inch on large pieces), are characteristics of handmade solid wood and are not defects.

Refunds

Approved refunds are issued to your original payment method within 3-7 business days. Your bank may take a few extra days to post the credit.

Contact us

Trade name	TLC Shop
Address	173 E Brady Rd, Kittanning, PA 16201, United States
Email	support@tlcshopkittanning.com
Hours	Online orders 24/7 · Support Mon-Fri, 9 AM - 5 PM ET